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In order for us to better answer your questions, please select the appropriate destination below. Our goal is to respond to all of your questions and issues within 24 hours. Please submit your questions to the proper department. We will ensure that you do receive the fastest possible service. For answers on the most frequently asked questions, please visit our policies page.
Credit Card Billing Information:
If you card is charged multiple times for one order, it is because your order was declined multiple times prior to the approval. Your bank will hold the declined funds for 2 ~ 3 business days before releasing those funds. We do not take the money out of your account. Please contact your bank to see that the charges will show "pending"
Contact Information:
Our online store is available to you 24 hours a day, 7 days a week. Orders are processed during business hours, Monday - Friday, from 8AM - 5PM PST.
Please submit all questions related to the status of an existing domestic order or order cancellation requests to vans@shoecity.com
If you have technical questions regarding any product, you can contact our Technical Support at: vans@shoecity.com
Shipping Address:
Vans.ShoeCity.com
Vans Shipping Department
12550 Whittier Boulevard
Whittier, CA 90602-1000
For any questions or inquiries regarding real estate properties, please email: mardyying@shoecity.com
Phone : 1-562-698-2400 x148 Monday~ Friday 9AM ~ 4PM pacific standard time.
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